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Policies and Shipping
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping Options
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.
Shipping Fees
| Order Amount | Standard Shipping | 2nd Day Air | In-Store Pickup |
| Under $99.99 | $9.99 or depends on size and weight | Varies Depending on Size and Weight | Free |
| Over $100* |
Free | Varies Depending on Size and Weight | Free |
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within two business day. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Returns
We want you to be happy with your gear! If something isn't working out, you can return most items within 14 days of purchase for a refund or store credit.
To be eligible for a return, the item must be in its original, unused condition with all the original tags and packaging included. If an item appears used, a restocking fee may apply.
All sales are final on:
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Bicycles
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Special or custom orders
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Labor and service fees (e.g., custom wheel builds, repairs, etc.)
Customer's Bicycle Pick-Up Policy
We get it—life gets busy! We'll give you a heads-up as soon as your bike is ready to roll.
Once we notify you, please pick up your bicycle within 10 days. Unfortunately, we have limited space and bikes left for longer will be considered abandoned and may be donated or recycled.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!